Frequently asked questions

Why Mind?

By donating to Mind we’re helping them to run their vital services such as the Infoline, online community, campaigning and local Minds.

There were 122,000 queries answered by Mind support and information helplines in 2023–2024.

83p from every £1
Mind spend on supporting people with mental health problems.

25.3m times someone accessed Mind mental health information in 2023–2024.

How do donations work?

To donate to Mind in a compliant manner we engage with them via Work For Good. Work For Good are an intermediary organisation that manage the Commercial Partnership Agreement (CPA) required to legally donate to charities as a business. When creating a CPA you have to decide on a period and donation amount; We will publish the results of our respective CPA's to the 'Our Commitment' page at regular intervals in the form of blog posts.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

What is the return policy?

You can find more details on our Returns Policy via the link at the bottom of the page

Where can I find washing instructions?

You can find washing instructions in the descriptions of all of the relevant products on their product page.